We couldn't locate an account with the details you provided, at the intended recipients bank. This could be human error in providing the details, or you may have intentionally been given the wrong information as part of a scam. It’s important that you verify the recipient’s details before you proceed with the payment.

What should I do if the account number can't be found?

You will need to verify the information with the recipient. Remember that emails may be intercepted and bank details changed. Confirm the details are accurate in person or over the phone.