At Currencies Direct, we aim to give every client an exceptional level of service. If you feel we’ve not lived up to this, please let us know.
We promise to:
- Treat your complaint fairly and impartially
- Investigate and resolve any complaint as quickly as possible
- Apologise if we’ve made a mistake, and try to put things right if we can
- Change the way we do things to avoid repeating the mistake
- Give you a full explanation, and outline your remaining options, if we reject your complaint
