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Your account

How to create and manage your Currencies Direct account.

Creating your account

How long does it take to create an account with you?

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Written by Currencies
Updated 1 year ago

Can I have more than one account?

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Written by Currencies
Updated 11 months ago

How will Currencies Direct contact me?

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Written by Currencies
Updated 11 months ago

I’m not sure I want to create an account yet, can I speak to someone to find out more?

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Written by Currencies
Updated 6 months ago

Why do I need to create an account?

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Written by Currencies
Updated 9 months ago

How do I activate my account?

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Written by Currencies
Updated 11 months ago

Why do I need to give you copies of my bank account and passport?

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Written by Currencies
Updated 9 months ago

Trouble logging in?

I get an error that my login details are incorrect

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Written by Currencies
Updated 1 year ago

I’ve forgotten my email or password

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Written by Currencies
Updated 10 months ago

I got an error message that I can’t log in

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Written by Currencies
Updated 6 months ago

I didn't get the SMS with my PIN

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Written by Currencies
Updated 6 months ago

The PIN from my SMS didn't work

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Written by Currencies
Updated 6 months ago

I don’t have my mobile with me so I can’t get my PIN SMS

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Written by Currencies
Updated 6 months ago

I’ve lost my mobile, or changed my number

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Written by Currencies
Updated 6 months ago

2-step verification isn’t working

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Written by Currencies
Updated 6 months ago

My account is locked

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Written by Currencies
Updated 6 months ago

My account has been deactivated

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Written by Currencies
Updated 6 months ago
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Managing your account

I want to change my email or phone number

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Written by Currencies
Updated 9 months ago

I need to edit my personal details

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Written by Currencies
Updated 4 months ago

Can I add a secondary number?

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Written by Currencies
Updated 9 months ago

Can I add a second user?

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Written by Currencies
Updated 4 months ago

I can’t find a transfer I made in my Activity history

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Written by Currencies
Updated 9 months ago

What are ‘my devices’ in my profile?

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Written by Currencies
Updated 1 year ago

How do I close my Currencies Direct account?

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Written by Currencies
Updated 9 months ago

I’ve closed my account, how do I reopen it?

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Written by Currencies
Updated 4 months ago

How do I change my password?

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Written by Currencies
Updated 4 months ago

How do I check if my account details are correct?

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Written by Currencies
Updated 1 year ago
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Invites and rewards

How does ‘Refer a friend’ work?

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Written by Currencies
Updated 2 months ago

When will I get my Amazon reward voucher?

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Written by Currencies
Updated 1 year ago

I didn't get my 'Refer a friend' reward / voucher

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Written by Currencies
Updated 9 months ago