Transfers using our website or app

• When you create a transfer, you’ll see the current rate.
• A timer underneath the rate shows you the time remaining until the rate is updated.
• As soon as you ‘Confirm’ your transfer, request the rate is fixed.
  What you see is what you’ll get.

Transfers in person or by phone

• We’ll discuss your requirements for you and provide you with a custom quote.  
• Once you’ve confirmed you’re happy with the rate, we’ll initiate the transfer for you.  
• The rate you were quoted is the rate you’ll receive as long as we receive payment for the transaction within the agreed timeframe.