If your payment hasn’t arrived within the expected timeframe please contact us as soon as you can so we can investigate for you.
Payments can pass through several banks before reaching their destination. Occasionally, one of them might delay payment (or even return it – if they think the account details are incorrect, for example).
If your money is taking longer to arrive than expected, our operations team can put a trace on it to follow its progress and work to resolve your issues.
We're here for you 24/7.
Call us: +44 (0) 20 7847 9400
Email us: [email protected]