Why does it say my transfer’s complete when the money hasn’t arrived yet?

Written by Currencies
Updated 10 months ago

‘Complete’ just means that we’ve sent the money to the recipient bank. They still need to process and then release it – which can take up to 1 working day.

If it’s taking longer than expected, you could ask the recipient to talk to their bank to speed things up. A transfer receipt will have all the details they need.

See also
How do I download a transfer receipt?

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