Why does it say my transfer’s complete when the money hasn’t arrived yet?

Written by Currencies
Updated 4 months ago

‘Complete’ just means that we’ve sent the money to the recipient bank. They still need to process and then release it – which can take up to 1 working day.

If it’s taking longer than expected, you could ask the recipient to talk to their bank to speed things up. A transfer receipt will have all the details they need.

See also
How do I download a transfer receipt?

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