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Multi-currency debit card

How to get (and make the most of) your Currencies Direct multi-currency debit card.

Getting started

How do I order a Currencies Direct multi-currency debit card?

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Written by Currencies
Updated 1 year ago

How do I order a card to collect from a branch?

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Written by Currencies
Updated 6 months ago

How long will my card take to arrive?

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Written by Currencies
Updated 6 months ago

When can I start using my card?

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Written by Currencies
Updated 1 year ago

How can I add money to my card?

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Written by Currencies
Updated 1 year ago

What currencies can I load on my card?

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Written by Currencies
Updated 8 months ago

Which currency should I load?

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Written by Currencies
Updated 1 year ago

What do I need to do when my card arrives?

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Written by Currencies
Updated 1 year ago

How will I know if the 'registered mobile device' is the right one?

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Written by Currencies
Updated 1 year ago

Using your card

Where can I use my card?

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Written by Currencies
Updated 1 year ago

Can I make online payments with my card?

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Written by Currencies
Updated 1 year ago

Can I withdraw money from ATMs?

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Written by Currencies
Updated 1 year ago

What should I do if a retailer / ATM asks to convert currency on my behalf?

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Written by Currencies
Updated 1 year ago

How can I track by balance?

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Written by Currencies
Updated 1 year ago

Can I top up with a different currency to the one I originally loaded?

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Written by Currencies
Updated 8 months ago

Do I have to move money from one currency to another?

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Written by Currencies
Updated 1 year ago

How do I get a refund for something I purchased?

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Written by Currencies
Updated 1 year ago

Using your card with Apple Pay

How do I add my Currencies Direct card to Apple Pay?

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Written by Currencies
Updated 7 months ago

How do I use my Currencies Direct card with Apple Pay?

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Written by Currencies
Updated 7 months ago

What are the limits for paying by Apple Pay?

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Written by Currencies
Updated 7 months ago

Using your card with Google Pay

How do I add my Currencies Direct card to Google Pay?

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Written by Currencies
Updated 7 months ago

How do I use my Currencies Direct card with Google Pay?

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Written by Currencies
Updated 7 months ago

What are the limits for paying by Google Pay?

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Written by Currencies
Updated 7 months ago

Fees and spending limits

What are my spending limits?

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Written by Currencies
Updated 11 months ago

What fees do I pay when I use my card?

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Written by Currencies
Updated 8 months ago

Card PIN and security

How do I change my PIN?

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Written by Currencies
Updated 1 year ago

What happens if I enter my PIN incorrectly?

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Written by Currencies
Updated 1 year ago

How do I approve payments using the app?

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Written by Currencies
Updated 1 year ago

What is Authentication?

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Written by Currencies
Updated 1 year ago

What is 3DS?

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Written by Currencies
Updated 1 year ago

Is 3DS active on my card?

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Written by Currencies
Updated 1 year ago

Trouble with your card?

I didn’t get all the money I requested from a cash machine, what do I do?

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Written by Currencies
Updated 1 year ago

Why is my physical card not working?

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Written by Currencies
Updated 1 year ago

Why are contactless payments not working?

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Written by Currencies
Updated 1 year ago

Why is my card transaction ‘pending’?

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Written by Currencies
Updated 1 year ago

Keeping you safe from fraud

What do I do if my card is lost or stolen?

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Written by Currencies
Updated 1 year ago

What if I suspect that fraud has occurred on my card?

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Written by Currencies
Updated 1 year ago

What happens if I don’t recognise a card payment?

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Written by Currencies
Updated 1 year ago